Receptionist​/Administrator

Overview

An exciting opportunity has become available for a Receptionist to join The White House Surgery on a part-time basis of 24 hours per week (Mondays 8am-6.30pm, Tuesdays 1pm-6.30pm, Fridays 8am-5.00pm). More hours could be available for the right person. Experience in a GP Surgery, Primary Care or the NHS is desirable but not essential as full training will be provided. Reliability is a must.

Immediate start is available.

The purpose of the role is to offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, whether in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
• Ensure that all reception duties and tasks are carried out in an effective and efficient manner, in line with the practice guidelines, procedures and protocols.
• Ensure both patients and visitors to the surgery receive a high level of customer service.
• Undertake general office and reception duties, including working on the front desk and answering calls.

The Whitehouse Surgery is an established training practice in the Manor area of Sheffield. We are dedicated to the health and well-being of the community that we serve. We are proud to be a training practice supporting both doctors and nurses in different stages of their career. Our surgery team consists of 7 GP's, both partners and salaried, Nurse Practitioners and Practice Nurses, Health Care Assistants and a pharmacist.

We also welcome other community services into the surgery on a daily basis. Our Administration team and Receptionists provide a friendly and efficient service to our patients. The surgery prides itself on teamwork and teaching, whilst also providing a quality service to an area with a number of social challenges.

Key duties and responsibilities

• To act as the first point of contact for patients, visitors and employees, providing a welcoming and professional reception and telephone service.
• To ensure all individuals reporting to reception are dealt with courteously and professionally, including organising patient appointments and home visits.
• Facilitate the passing of information to staff, patients and other Health Care providers.
• To answer incoming telephone calls promptly and efficiently, directing them to the correct individual or taking clear messages and ensuring they are actioned appropriately.
• To act as a team with administrators and receptionists, to ensure a high professional standard is met.
• Maintaining a high standard of cleanliness in the reception area and meeting rooms.
• Receiving and distributing incoming post and other deliveries, ensure they reach the correct department in a timely manner. To accurately record and retrieve patient and other data from the internal computer system, and deal with other computerised instructions from GPs and supervisors.
• Register new patients and amend patient records as required.
• Arrange repeat prescriptions for sending to local pharmacies.
• To complete other general administration duties as directed, such as filing, scanning, archiving and photocopying and to provide cover in the absence of colleagues.

Other Responsibilities

• To act as an ambassador of The White House Surgery, maintaining honesty, integrity and trustworthiness at all times.
• The post holder will be expected to maintain strict confidentiality at all times.
• The post holder will ensure they are aware of and apply health and safety and fire precautions across the practice.
• The post holder is to ensure data protection is maintained at all times.
• The post holder will be flexible in terms of working hours in order to meet service needs.
• The post holder will support The White House Surgery as required, across the range of duties as appropriate. The above responsibilities represent the current priorities and requirements for the post however these priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.

• Ability to prioritise
• Excellent written and verbal…