GP Receptionist

We are looking for a hardworking,highly motivated, and enthusiastic individual to join our busy, friendly,reception and admin teams who can provide a high standard of administrative support, create great experiences for our patients and deliver effective results in all areas. Ideally, we are looking for someone with previous GP receptionist/administrator experience, with experience of using Systm One however, this is not essential. Full training will be provided.

Pace and dedication are a key attribute needed by the post holder whilst a flexible approach to working is essential.

The opening hours currently range between 08:00am and 06:30pm. Candidates mustbe flexible to cover annual leave and absence where necessary with the addition of early opening and weekend clinics where needed. We are flexible in regardsto working days as compressed or 5 day working weeks will be considered.

Answer incoming phone calls,transferring calls or dealing with the callers request appropriately

• Maintaining and monitoring the practice appointment system
• Process personal, telephone ande-requests for appointments
• Signpost patients to the correct service(Care Navigation)
• To generate computerised repeat prescriptions for signature by GP and via the Electronic Prescription Service(EPS), paying particular attention to accuracy
• Initiating contact with and responding to, requests from patients, team members and external agencies through avariety of access points
• Read code data appropriately using
  
  Systm One
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patients healthcare records as necessary
• Administrative control of requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception areaand notice boards
• Support all clinical staff with general tasks as requested
• To undertake any other duties as may be determined from time to time which are commensurate with the range of activities described above.

We are a dynamic Training practice with over 10,900 patients, boasting an expanding multidisciplinary team, incredibly supportive nursing, management and administrative team and based in recently refurbished premises in Sheffield Centre.

Consistently voted in the top of Sheffield's GP practices for patient care. We continue to develop our ways of work to best suit our patients, staff and the ever-changing needs of the world we live in.

We are an active member of our community and PCN with a strong Training history, Care Home record and are involved in the development of shared clinical roles.

TPP Systm One clinical system

High QOF achievers

As above. Please also see attached Job Description and Personal Specification document

To preserve and improve the quality of our output, all personnel are required to think not onlyof what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness ofthe way we work. The responsibility for this rests with everyone working withinthe practice to look for opportunities to improve quality and share good practice.

The practice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

• Strong IT skills and working knowledge in the use of MS Office, Outlook and other productivity software tools
• The ability to type competently and accurately

• Flexibility to work outside of core office hours
• Maintain a flexible approach to work and the ability to adapt to a changing environment.
• Demonstrate motivation and enthusiasm.
• Able to work as part of a team and on own initiative
• Ability to work under pressure.
• Computer literacy and keyboard skills including data input.
• Experience of working with the general public
• Good communication skills, both written and verbal
• Prioritisation and organisational skills.

• English and Mathematics GCSE Grade c or above
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

• Experience of working with the general public
• Ability to work under pressure.
• Computer literacy and keyboard skills including data input.
• Good communication skills, both written and verbal
• Prioritisation and organisational skills.
• Able to work as part of a team and on own initiative
• Maintain a flexible approach to work and the ability to adapt to a changing environment.
• Demonstrate motivation and enthusiasm.
• Experience of administrative duties in a Primary Care setting
• Experience of working within a GP Practice/NHS
• Experience of working in a Primary…