Practice Administration Assistant​/Receptionist

This is an exciting opportunity for apart-time Practice Administration Assistant to join our team at The Valleys.

Based at Moss Valley Medical Practice, the Partnership is looking for a motivated, enthusiastic, reliable administrator with excellent customer service skills, to join our friendly,focused and professional patient-facing administration team.

Practice Administration Assistants form part of our Primary Health Care Team. They work under the direction of the Patient Administration Team Leader and Assistant Practice Manager, providing administrative support services to our patients and staff including:

• Ensuring the surgery premises are appropriately stewarded and kept tidy.
• Administering of the appointments system.
• Ensuring enquiries from patients are efficiently and courteously handled.
• Completing administrative duties for the Practice (primarily computer-based) and ensuring these are undertaken accurately, efficiently, and promptly.
• Effective communication withall Primary Healthcare Team members.
• Completing holiday and sickness cover for absent colleagues.

We are a successful Partnership with 6 GP Partnersand one Pharmacist Partner. We have apractice population of approximately 12,400 and are based across two sites:

Moss Valley Medical Practice in Eckington, and Gosforth Valley Medical Practice at Dronfield.

We are a 'Good' practice, patient-focused and consistently securing high achievement in terms of QOF. We are proud of our training practice statusand welcome new and innovative approaches to patient care.

We are welcoming,supportive and strive to put our team's wellbeing at the heart of all we do. Weare committed to providing an open, friendly and supportive environment whereall staff feel comfortable to share ideas and can expect to be provided with allthe tools and support they need to enjoy success in their working life.

JOB SUMMARY

To work as part of the Primary Health Care Team under the direction of the Assistant Practice Managerin providing an administrative support service to the practice population.

The Practice Administration Assistant takes anactive role in providing administrative support services to the patients and clinical team at the practice, including:

• The surgery premises are appropriately stewarded andkept tidy.
• Administering of the appointments system.
• Enquiries from patients are efficiently and courteously handled.
  
  Effective communication with all Primary Healthcare Team members.
  
  Effective communication with all Primary Healthcare Team members.
• The secretarial duties of the Practice, both paperand computer-based, are undertaken efficiently and promptly.
  
  Effective communication with all Primary Healthcare Team members.
  
  Effective communication with all Primary Healthcare Team members.
• Holiday and sickness cover for absent Colleagues.

Key Tasks

• Opening the premises and checking heating, ventilation, and safety risks:
• Resuming telephone services/setting answerphones.
• Ventilating and tidying the waiting room.
• Ensuring the reception area is always left tidy and ready for use.
• Closing the premises and checking telephone answerphone on, lights etc. off and the building is secure.

Administering of the appointments system:

• Receiving and marshalling patients on arrival.
• Making new and follow-up appointments.
• Receiving and recording requests for home visits and telephone consultations.
• Collation of appointment statistics as requested by the practice manager or partners.

Ensuring enquiries from patients are efficiently and courteously handled:

• Provision of general information to patients.
• Answering enquiries.
• Registering new patients.
• Explaining surgery procedures.
• Receiving & processing requests for repeat (and acute) prescriptions.
• Completion of relevant forms.
• Receiving & processing patients payments.

Ensuring secretarial duties for the practice, both paper and computer-based, are undertaken efficiently:

• Accessing and filing of patients paper records as requested by any clinician or the Practice Manager.
• Updating the computerised patient records as required.
• Return of requested records (with computer print-out) to the Registrations Department.
• Typing of letters and other documents as requested by any clinician or the practice manager.
• Processing referrals.
• The provision of regular data to Primary Care organisations as requested.
• Administration of patient recall systems.
• Issue of invitations for health promotion activities.
• Administration of office supplies stock.
• Photocopying.
• Filing.
• Help with newsletter/poster campaigns.
• Computer entry of summarised notes.

Communicating with all members of the primary healthcare team:

• Receiving, recording, and passing of messages for other Primary Health Care Team members.
• The completion of all tasks allocated to you personally or to your team.
• Tasks that are not completed should be delegated to a colleague at the change of shifts; that they are provided with information about any unresolved or urgent matters.

Holiday and sickness cover for absent colleagues:

• Planned…