Member Service Administrator

Member Services Administrator (MSA)

Location:

Sheffield, S9 area

Contract:

Temporary assignment for approximately 6 to 8 weeks Working pattern:
Full-time, office-based

Hours:

Monday to Thursday, 9am to 5pm;
Friday, 9am to 4pm Pay: £25.07ph

Start date:

As soon as possible

About the Opportunity

We are recruiting an experienced and highly organised Member Services Administrator , to provide temporary cover within the Sheffield Office This is a varied and responsible role providing professional secretarial and administrative support to Regional Officers. You will also assist members, workplace representatives, Branch Officers and other internal contacts, ensuring they receive an efficient, helpful and confidential service. The successful candidate will have excellent administrative and communication skills, strong attention to detail and the confidence to manage a busy workload with competing priorities.

Key Responsibilities Secretarial and Administrative Support

• Providing comprehensive secretarial and administrative support to Regional Officers.
• Managing diaries, arranging appointments and organising meetings.
• Preparing meeting documents, agendas, reports and correspondence.
• Taking accurate minutes during meetings and distributing actions promptly.
• Maintaining organised, accurate and confidential filing systems.
• Producing letters, reports, spreadsheets and other documentation.
• Responding to telephone calls, emails and general enquiries professionally.
• Providing additional administrative support to regional organising teams when required.

Member Services

• Responding to enquiries from union members and providing clear, helpful assistance.
• Processing new membership applications and updating membership information.
• Maintaining accurate records and ensuring information is entered correctly.
• Administering direct debit applications and changes.
• Processing subscriptions, contribution arrears and benefit-related documentation.
• Assisting members with access to relevant union services and support.
• Managing correspondence promptly, sensitively and confidentially.
• Delivering a professional and welcoming service to members and visitors.

Branch and Workplace Support

• Providing administrative assistance to Branch Secretaries, Shop Stewards and workplace representatives.
• Maintaining accurate records of Branch Officers, Shop Stewards and regional activists.
• Updating databases and producing regular reports.
• Assisting with balloting arrangements and other union activities when required.

General Office Duties

• Maintaining accurate holiday, absence and administrative records.
• Supporting the smooth day-to-day running of the Sheffield District Office.
• Handling sensitive and confidential information appropriately.
• Following established financial, security and data-protection procedures.
• Assisting with general office administration and other reasonable duties as required.
• Contributing ideas that could improve administrative processes and the service provided to members.

Skills and Experience Required

• Previous experience in a secretarial, administrative or office-support role.
• Strong organisational skills and the ability to manage several priorities at once.
• Excellent written and verbal communication skills.
• Good working knowledge of Microsoft Word, Excel and Outlook .
• Experience of maintaining databases and producing accurate reports.
• Experience of arranging meetings, preparing documentation and taking minutes.
• The ability to draft professional correspondence, letters and reports.
• Strong numeracy skills and excellent attention to detail.
• The ability to work accurately under pressure and meet deadlines.
• A professional and confident telephone manner.
• The ability to work independently while contributing positively to a wider team.
• A flexible and cooperative approach to work.
• A high level of discretion when handling sensitive or confidential information.

Desirable Experience

• Previous experience within a membership organisation, public service, legal, employee-relations or not-for-profit environment.
• An understanding of the role of trade unions and their work in supporting and representing members.
• Experience of processing membership information, benefit applications or financial documentation.

About You

You will be a dependable, approachable and professional administrator who takes pride in providing a high-quality service. You should be comfortable communicating with people at different levels, handling confidential information and managing a varied workload. You will understand that every enquiry is…