Clerical Officer​/Receptionist

Main area Administration Grade NHS AfC:
Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Successful candidate expected to work Monday through Friday between 8AM and 5PM on a two shifts pattern, i.e., 8-4 or 9-5.) Job
-3246-DIR-SP

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £25,272 pa/ pro rata for part time staff Salary period Yearly Closing 15/11/2026 23:59 Interview date 25/11/2026

Clerical Officer/Receptionist NHS AfC:
Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems.

Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting opportunity has arisen for a motivated and well‑organised individual to join the Clerical Officer/Reception Team at the Cardiothoracic Service, Northern General Hospital.

As a key member of the team, you will play an essential role in supporting our clinical colleagues and ensuring the smooth running of outpatient clinics including but not limited to heart failure services and reception services. This varied and rewarding post involves providing high‑quality clerical and administrative support to consultants, specialist nurses, patients, and visitors, helping us deliver the highest standard of care.

You will be the first point of contact for patients and staff, managing appointments, preparing clinic documentation, maintaining accurate patient records, and ensuring clinics are fully supported and well‑coordinated. The role requires strong communication skills, excellent organisation, and a caring, professional approach.

This is a great opportunity for someone who enjoys working in a fast‑paced clinical environment, values teamwork, and is looking to develop their skills within a supportive and friendly administrative team.

Main duties of the job

To provide a friendly, welcoming, and efficient reception service for patients, visitors, and staff attending Cardiology Outpatient service.

To support the smooth running of outpatient clinics by preparing attendance packs, locating patient notes, clinic booking, managing clinic lists, and ensuring all documentation is accurate and available on time.

To book, amend, and confirm patient appointments in line with Trust and national guidelines, ensuring all clinical activity is recorded promptly and accurately on the Trust’s patient administration systems.

To proactively monitor clinic status, including cancellations, reductions, and non-attendance, escalating issues where required to maintain safe and effective service delivery.

To communicate professionally with clinical teams, including consultants, junior doctors, nursing staff, therapists, and other healthcare professionals.

To carry out general administrative duties, including managing correspondence, updating patient records, filing and arranging scanning to EDMS.

To ensure all patients are placed on the appropriate waiting or review lists so that no patients are lost to follow‑up and all pathways are accurately maintained.

To contribute to the wider administrative team by providing cover for colleagues, supporting service improvements, and assisting in the induction of new staff.

Working for our organisation

You will be working for an organisation which values and…