Operations Assistant

Firth Park Surgery is seeking a motivated and friendly Operations assistant to join our supportive GP Practice team. The role requires availability all day Monday-Friday, with flexibility for additional hours. As a busy training practice caring for over 10,500 patients, you will be part of a well-structured team that includes GPs, nurses, healthcare assistants, ANPs, and a dedicated administrative support team.

While previous experience in a GP practice or reception/admin role is desirable, full training will be provided. The ideal candidate will have an excellent telephone manner, strong computer skills, the ability to work independently and collaboratively, and flexibility to provide cover during staff absence.

Key responsibilities include:

Answering telephone calls and assisting patient enquiries

Booking appointments

Processing prescriptions

Processing and coding electronic and paper documents

Registering new patients

Completing administrative tasks

Monitoring and actioning surgery emails

Organising filing systems and updating data

Maintaining and organising patient records

This role offers the opportunity to work within a friendly, well-supported environment and contribute to high-quality patient care.

The postholder will be responsible for delivering a range of reception and administrative duties to support the efficient running of the practice. These duties include, but are not limited to:

Reception and front-of-house tasks
, including answering telephone calls, assisting patients face to face, and managing general enquiries.

Processing repeat prescriptions
, ensuring patient details such as name and date of birth are accurately checked.

Receiving, processing, and coding
from incoming mail and hospital correspondence, ensuring information is accurately recorded in patient notes and assigned to the appropriate clinical or administrative team members.

Filing and auditing scanned documents
, ensuring all items are legible, correctly scanned, and appropriately filed.

General administrative duties relating to the maintenance and updating of patient records.

Registering new patients in accordance with practice procedures.

Completing electronic tasks promptly, which may involve contacting patients via telephone, issuing letters or text messages, or responding to internal queries.

Firth Park is an inner-city practice, serving the local community of the S4 & S5area.

Our Mission statement is to offer high-quality equitable sustainablecommunity-based healthcare.

Firth Park Surgery cares for around 10,500 patients, with a rich global cultural heritage. This is supported by an interpreter team and our bilingual staff.

Bothformal and informal communication is an important part of the way our practiceruns.

We are a friendly team and look forward to welcoming you to Firth Park Surgery.

Annual leave starts at 5 weeks increasing by 1 day per year worked up to 6 weeks.

All new members of staff are automatically enrolled into the NHS Pension Scheme which is one of the leading Pension schemes in the country. There is also an option to opt out if required.

You will be DBS checked.

We do not offer Visa sponsorship.

Closing date will be 24/11/2026 - may close earlier due to overwhelm.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Primary Responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other…