Operations Coordinator

Join to apply for the Operations Coordinator role at Skills People Group

This range is provided by Skills People Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

The Operations Administrator is responsible for the efficient and effective administration of all documentation aligned to training qualifications within the employed operations team. The role will work alongside compliance and sales to drive successful outcomes for Skills Bootcamp learners.

• Work with company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.
• Coordinate with our customers to provide suitable dates and times to attend their training sessions.
• Liaise with external construction centres to book Skills Bootcamp learners for their training.
• Liaise with our accounts team when booking and raising purchase orders for Skills Bootcamp training courses.
• Keep company records up to date, including CRM systems to accurately track the progress of Skills Bootcamp learners.
• Forward plan monthly activity to meet business targets.
• Undertake all general administration to support the operations function.
• Provide advice and guidance regarding the qualification process and associated matters.
• Provide written updates to customers on training agreements as required.
• Contact learners to ensure documentation is completed accurately and in a timely fashion.
• Adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all.
• Report activity and planned meetings in accordance with the company requirements.
• Meet the company performance and quality targets.
• Represent the company in a professional manner at all times.
• Perform any other duties as deemed necessary by the line manager.

• Pro‑active approach and experience of making outbound calls.
• Excellent customer care approach.
• Good administrative IT skills.
• Experience with use of Microsoft Word.
• Good administrative skills.
• Ability to carry out informal presentations to small groups.
• Experience of managing & planning own workload with strong time‑management skills.
• Experience of interacting with clients and learners in a professional manner.
• Strong attention to detail.
• Able to follow processes.
• Enthusiasm in the workplace.
• Work well under pressure.

• Information, Advice & Guidance qualification to a minimum of Level 2.
• Educated to a minimum of GCSE grade C in English and Maths or equivalent.

• A competitive salary (range to be discussed).
• 25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service.
• Holiday buy and sell scheme.
• Employer contributory pension scheme.
• Health Cash Back Scheme.
• Annual Volunteering Day.
• Referral programme.
• Free parking.
• A challenging and rewarding role in a successful and growing business.

• Entry level

• Full‑time

• Education
• Education Administration Programs