Service Information Data Officer

Service Information Data Officer

Final date to receive applications: 17 January 2026

Department: Public Transport Operations

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Reporting To: Service Information Data Manager

Compensation: £29,114 - £31,538 / year

• Hours: 37 hours (Full Time)
• Contract: Permanent
• Salary: Grade 5 £ 29,114 - £31,538
• Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)

We’re looking for a Service Information Data Officer to join our team and play a vital role in ensuring customers have accurate and timely travel information. You’ll manage the verification, interpretation, and input of service and stop data into SYMCA’s Service Information System (SIS) and regional systems, supporting the production of customer-facing products across both paper and digital channels. Your work will help customers make informed travel decisions and support South Yorkshire’s wider economic and sustainability objectives.

Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal. Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.

In this role, you’ll be responsible for maintaining the integrity and accuracy of service information data that underpins everything from bus stop timetables to digital displays and online journey planning tools. You’ll work closely with operators, internal teams, and external partners to ensure data is processed efficiently and meets national standards.

• Verify and interpret service information supplied by public transport operators to ensure accuracy and timeliness.
• Manage data entry into the Service Information System (SIS) and regional systems to support electronic and paper-based products.
• Liaise with internal teams to enable production and distribution of service information and provide change notifications for frontline staff.
• Coordinate stop movement processes, ensuring legal compliance and accurate representation on GIS systems.
• Support maintenance of data integrity within SIS and contribute to system development for enhanced reliability.
• Prepare reports on data flows and stop movements to monitor performance and compliance with standards.
• Export service and stop data to external bodies and meet national deadlines.

We’re seeking a detail-oriented and analytical individual with strong organisational skills and a passion for accuracy. You’ll need to be comfortable working with complex data, interpreting timetables and maps, and collaborating across teams to deliver high-quality information. If you enjoy problem-solving and working in a fast-paced environment, this role is for you.

• High level of numeracy and literacy skills (A Level standard or equivalent).
• Good understanding of public transport timetables and map-based information.
• Proficiency in Microsoft Office applications.
• Previous experience in data management and service delivery environments.
• Strong analytical, numeric, and administrative skills.
• Ability to prioritise tasks and meet deadlines under pressure.
• Excellent communication and interpersonal skills.

• Professional sector knowledge and understanding of public transport operations.
• Experience in traffic or operational areas of public transport provision.
• Experience of direct customer contact.

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank…