Senior Account Manager

About Paragon

At Paragon, we help organisations communicate, connect, and operate more effectively. With a diverse portfolio of services and a strong reputation for innovation, service excellence, and responsible business, we partner with some of the UK’s most respected brands to deliver measurable value.

We are now seeking an experienced Key Account Director to protect, grow, and maximise revenue across one or more strategic Key Accounts, building long-term partnerships and driving sustainable, profitable growth.

The Role

As a Key Account Director, you will take full commercial ownership of your accounts, acting as a trusted senior partner to our clients while ensuring Paragon consistently delivers against financial, service, and strategic objectives.

You will develop deep, multi-level relationships across customer organisations, secure and manage key contracts, identify opportunities for innovation and cross-selling, and lead governance frameworks that support service excellence and long-term growth.

This is a highly visible, influential role requiring strong commercial acumen, strategic thinking, and the ability to operate confidently at board and senior stakeholder level.

Key Responsibilities

* Protect and develop Key Accounts to achieve and exceed revenue and profitability targets

* Safeguard revenue and drive growth through contract negotiation and renewal

* Build strong, long-term relationships across all customer levels and departments

* Establish governance models that maximise customer engagement and service performance

* Take commercial responsibility for optimal cost models and profitability

* Identify and deliver cross-selling opportunities across Paragon’s full service portfolio

* Manage risk, working capital, and contractual compliance

* Lead structured client reviews and act as senior escalation point

* Provide internal and client-facing KPI reporting against agreed targets

* Oversee non-BAU projects, including new product and service developments

* Maintain accurate CRM records, account plans, and development strategies

* Deliver presentations, training, and demonstrations where required

* Work collaboratively with internal teams to drive service excellence and innovation

About You

You will be a commercially driven, credible senior account leader with a proven track record of managing and growing complex Key Accounts.

You will bring:

* Demonstrable experience in strategic account management or key account leadership

* Excellent communication and influencing skills at all organisational levels

* A results-driven, resilient, and tenacious approach

* High attention to detail with strong commercial awareness

* The ability to manage multiple priorities under pressure

* A collaborative mindset and a proactive, self-starting attitude

* Flexibility to travel, with occasional early starts or late finishes

* A passion for building partnerships, solving problems, and driving innovation

Devonshire is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.

If you are interested in this opportunity, we kindly request that you apply via this Linked In advert, as opposed to sending us an email or Linked In direct message.

We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or Linked In message, as it falls outside of our established process