Customer Service Representatives

Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.
Our Pensions team deals with incoming calls from a wide range of members and their beneficiaries regarding their pension. You’ll be part of a specialist and knowledgeable team supporting with various pension enquiries. Expect a wide variety of calls - it’s never a boring day here!
This role will be based at our Sheffield office - Hartshead House, working 37.5 hours per week, Monday to Friday, with shift patterns between the core hours of 8.30am and 6pm. There are no evenings or weekends, and the salary is £24,043.50.
Start date will be Monday 23rd February 2026.
If you’re the type of person who loves to support others, have worked with AWS, and have call centre experience, then this could be the ideal role for you!
Please note this role may be working on an account that is expected to transfer to a new provider under TUPE in May 2026. Please only apply if you are comfortable with this
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* Job title:

** Customer Service Representatives
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* Job Description:

**** What you’ll be doing:
*** Taking a high volume of inbound calls from a wide range of members and their beneficiaries
* After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
* Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast paced environment.
* Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
** What we’re looking for (ALL ESSENTIAL AND MUST BE EVIDENT ON YOUR CV):
*** Proven call centre experience - working with AWS
* Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
* Great passion for customer service with the ability to resolve queries quickly and efficiently.
* Excellent attention to detail, with the ability to prioritise and use your initiative.
* Knowledge and experience of pensions (advantageous but NOT essential).
** This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.*
* * Starting salary £24,043.50 per annum
* 23 days' holiday (rising to 27) with the opportunity to buy additional days
* Discounted insurance policies
* Company matched pension
* Life assurance
* 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
* Discounts on retails, socialising, health and wellbeing, travel and technology
* And much more..
** About Capita Pensions Solutions
** Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications
** Proof of right to work checks
** Due to updated legislation, how you complete ‘proof of right to work checks’ in the UK has changed.
* If you have a valid passport: a digital  will be completed as part of your pre-employment checks.
* If you don’t have a valid passport, or you opt out of the digital  process: you’ll need to travel to one of our designated Capita offices as part of your  checks before we can confirm your start date. At the office, your  be checked and signed off by a designated manager.

Please note that you’ll need to complete your  checks before you start your role with Capita.  checks can be done by visiting one of the following Capita offices:
* Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ

* Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL

* Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA

* Chester Road, Preston Brook, Runcorn, WA7 3QA

* Tulketh Mill, Balcarres Road,…