BMW Service Advisor

Service Advisor – Sytner Sheffield

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Sheffield.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keep the customer up to date at every stage while answering any questions or queries they may have. You will also liaise with technicians and workshop control about vehicle statuses and ensure that vehicles will be ready on time.

Additionally, you will give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first; you’ll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

We want applications from individuals who are willing to learn and progress. Training is provided through our dedicated in‑house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Candidate must have customer service experience within a retail environment as a minimum requirement for this role.

Sytner Group are delighted to provide an industry‑leading benefits package and a culture that values continuous improvement and employee development.

• Enhanced Holiday Entitlement – 33 days, including bank holidays
• Industry‑leading Maternity, Paternity and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Retail Motor Vehicles

We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to diversity and inclusion, you have the right to ask for changes or adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please .

Sytner Sheffield – Brightside Way, Sheffield, South Yorkshire, United Kingdom, S9 2RQ