Resident Services Advisor

Benefits:
City Centre Location, Full Training

Hours:

Full time, Monday-Friday. Weekend working required once a month.

We are thrilled to be supporting our long-term client who are located in the heart of Sheffield city centre. Our client is looking to appoint a Resident Services Advisor for their vibrant community in Sheffield. This role is available immediately due to promotion within the team. With over 300 apartments and a wide range of premium amenities such as gyms and roof terraces, this role offers the chance to be a key player in providing exceptional resident experiences.

As Resident Services Advisor, you will support the General Manager with day-to-day building operations, lettings and resident engagement. You will be the first point of contact for over 450 residents, ensuring high levels of service, satisfaction, and community spirit.

This is a fantastic opportunity for someone with a background in customer service, property management, hospitality or lettings, who thrives in a fast-paced and people-focused role. This is a full-time role working Monday – Friday. The successful candidate will also work one weekend per month.

Duties will include:

• Supporting the letting process, including conducting viewings, managing enquiries and negotiating leases
• Managing check-in and check-out procedures including inspections and coordinating cleaning/repairs
• Delivering a welcoming and professional service to all residents and visitors
• Responding to resident queries and resolving issues efficiently
• Coordinating maintenance requests and ensuring timely completion
• Organising on-site events and promoting community engagement
• Building local partnerships for a resident loyalty programme
• Ensuring the building and shared spaces are well-maintained through regular walkarounds

We’d love to hear from candidates who:

• Are confident, organised and proactive
• Have experience in residential property (PRS, BTR, or PBSA), hospitality, or customer service
• Possess excellent communication and problem-solving skills
• Are enthusiastic about creating a positive resident experience
• Are eager to learn - full training will be provided

For further information about this position, please contact Becca as soon as possible.