Service and Sales Assistant

Join to apply for the Service and Sales Assistant role at GSA - Global Student Accommodation

• Week 1 – 16:00 – 20:00 Monday to Friday.
  Week 2 – 08:30 – 19:00 Saturday & Sunday
• £12,708.80 per annum
• Central Sheffield

We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state‑of‑the‑art student accommodation in the heart of Sheffield.

As the Sales & Service Associate, you will be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. You will also play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents.

• Provide friendly and professional customer service to students living in the residences.
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations), resolving, escalating and/or seeking support where necessary.
• Get involved in sales and marketing activity to ensure the residences are full and marketing channels are fully utilised.
• Follow and implement all operating procedures.
• Ensure that the safety and welfare of all residents is always maintained.
• Organise and communicate social events for residents.

In addition to day‑to‑day activities, you will manage your health and safety responsibilities in accordance with Section 7 of the Health and Safety at Work Act 1974.

• Great customer service and communication skills; able to engage people at all levels.
• Personable with a genuine passion for engaging with people.
• Proactive problem‑solving skills.
• Highly organised and able to juggle many tasks.
• Good working knowledge of MS Office packages.
• Resilience, adaptability and awareness of cultural diversity.

• Competitive salary with annual discretionary bonus.
• 5 weeks' annual leave.
• Additional “YuDay” – paid day off yearly to support your wellness.
• Subsidised Health Care & employee support programme.
• Cycle to Work scheme.
• Social events and more.

So, if you are looking to dive into an exciting new opportunity where no two days are the same, we would love to hear from you.
Click apply now! We can’t wait to meet you.

• Part‑time

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