Billing & Collections Manager

Billing & Collections Manager

Sheffield City Centre (office-based and hybrid)

Salary: £40,000 - £45,000

Join Uni Homes as our Billing & Collections Manager and play a pivotal role in shaping how we manage high-volume B2C billing for thousands of student customers. If you thrive on solving complex challenges, driving process improvements, and making a measurable impact, this is your opportunity.

This isn’t your typical credit control role. You’ll manage complex B2C billing for shared utility contracts, lead process improvements, and make a real impact in a fast‑growing tech business. Unlike traditional B2B credit control, this role involves managing high‑volume B2C transactions, often across shared responsibility accounts. You’ll need strong process optimisation skills, excellent communication, and the ability to balance firmness with a positive customer experience.

You will have a minimum of 3 years’ experience in a similar role, ideally with a good understanding of B2C monthly subscription billing. You’ll be highly organised, analytical, and detail‑oriented, with exceptional communication skills and the ability to work well under pressure and to deadlines.

You will report to the Financial Controller and manage two direct reports (Credit Controller and Billing and Collections Assistant).

• Take full ownership of the company billing and collections process, ensuring timely and accurate invoicing and resolution of billing and pricing queries.
• Monitor and improve debt collection performance, supporting the credit control function and driving reduction in aged debt.
• Manage collections through GoCardless and Stripe, ensuring accurate reconciliation and resolution of failed payments.
• Import sales transactions into Sage Intacct and ensure accurate allocation of cash receipts.
• Validate client referral commissions and manage pricing queries to maintain accuracy and transparency.
• Produce revenue and cost centre reports and other key financial reporting to support decision-making.
• Support the development of the revenue recognition process and maintain compliance with accounting standards.
• Collaborate with Finance, Operations, and Customer Service teams to resolve complex queries and improve processes.
• Drive forward billing automation and standardisation of processes, identifying opportunities for efficiency gains.
• Lead process improvement projects and support new system implementations to enhance scalability and performance.
• Ensure collections processes comply with consumer protection standards while maintaining a positive customer experience.
• Liaise with auditors and provide ad‑hoc reports as required to support audit and compliance activities.

• Minimum of 3 years’ experience in a similar role, such as Credit Control Manager, Accounts Receivable Manager, or Revenue & Collections Manager.
• Strong understanding of billing and collections processes, ideally in a B2C environment.
• Knowledge of consumer credit regulations and compliance standards.
• Proven experience in process optimisation and implementing automation or system enhancements.
• Strong analytical skills with experience in producing and interpreting financial reports and KPIs.
• Excellent written and verbal communication skills, with strong negotiation and conflict resolution abilities.
• Ability to manage sensitive customer interactions professionally while maintaining positive relationships.
• Experience managing and developing team members to achieve performance targets.
• Advanced Microsoft Excel skills (XLOOKUPs, pivot tables) and proficiency in Outlook.
• Experience using Sage Intacct, Salesforce, and payment platforms such as GoCardless and Stripe; ability to quickly learn new technologies.
• High attention to detail and accuracy.
• Ability to work in a fast‑paced, dynamic environment and manage competing priorities.

• Reduction in aged debt and improvement in collection metrics.
• Increased billing accuracy and efficiency through process improvements.
• Successful delivery of automation projects and system enhancements.

At Uni Homes, we’re on a mission to transform the entire student rental experience across the UK. As…