First Line Service Desk Engineer

Information Systems Service Desk Agent – Hybrid (3x week in the office) - £26,225

Overview:
We’re looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you’ll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.

Role Responsibilities:

Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis
Log, monitor and escalate incidents through our Service Desk ticketing system
Keep users informed with timely updates on ongoing issues
Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange
Support IS projects and help identify improvements to processes
Produce clear, consistent documentation and contribute to our growing Knowledge Base
Provide occasional on-site support across locations
Essential Experience &

Skills:

Experience working in an IT Service Desk environment
Strong troubleshooting skills across desktop, mobile and networking technologies
Ability to prioritise workload under pressure
Clear, user-friendly communication skills
Desirable

Skills & Experience:

Level 2 or Level 3 ICT qualifications, or equivalents
CompTIA A+

Experience with Exchange and M365 administration
Experience supporting MDM, device security and encryption
Knowledge of cyber security threats, MFA and best-practice countermeasures
Package:

£26,225
Full Corporate Benefits
Sheffield (3x week in the office)