M365 Copilot SME

Senior Team Lead | Key Accounts Contract Team - SAP, Oracle & IT Contracts Recruitment at Whitehall Resources

M365 Copilot SME – Whitehall Resources is currently looking for a M365 Copilot SME based in Sheffield for an initial 11‑month contract.

• Provide 3rd / 4th Line Operational Support for M365 Copilot.
• Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

• Triage and resolve complex M365 escalations / Multi‑User Incidents (usage, access errors, unexpected results).
• Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/One Drive permissions, Teams, Group Policy Objects, Aternity, etc.
• Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.

• 5‑8+ years in Microsoft 365 support at enterprise scale.
• Strong skills in Microsoft Copilot, SharePoint/One Drive permissions, Entra , Conditional Access.
• Experience working within regulated environments and producing audit‑ready artifacts.

• Exposure to large‑scale Copilot deployments (free/M365) in the financial sector.
• Proficiency with Power Shell and Graph API for troubleshooting and reporting.
• Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

Mid‑Senior level

Full‑time

Information Technology

Information Services