M365 Copilot Subject Matter Expert
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2025-12-27
Listing for:
ADROIT PEOPLE LTD
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
IT Support, Cloud Computing, Technical Support, Systems Engineer
Job Description & How to Apply Below
M365 Copilot SME (3x Vacancies)
Location:
Sheffield, UK
Contract:
6 months, Inside IR35
Provide 3rd/4th line operational support for M365 Copilot across HSBCs tenant. Deliver incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.
Key Responsibilities- Incident & Problem Management
- Triage and resolve complex M365 escalations / multi‑user incidents (usage, access errors, unexpected results).
- Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/One Drive permissions, Teams, Group Policy Objects, Aternity etc.
- Observability and Monitoring
- Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.
- 58+ years in Microsoft 365 support at enterprise scale.
- Strong skills in Microsoft Copilot, SharePoint/One Drive permissions, Entra , Conditional Access.
- Experience working within regulated environments and producing audit‑ready artifacts.
- Exposure to large scale Copilot deployments (free/M365) in the financial sector.
- Proficiency with Power Shell and Graph API for troubleshooting and reporting.
- Provide CoPilot knowledge sharing sessions to fellow M365 application owners.
Referrals increase your chances of interviewing at ADROIT PEOPLE LTD by 2x.
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