M365 Copilot SME

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you.

Provide 3rd/4th Line Operational Support for M365 Copilot across Client's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation.

• Incident & Problem Management:
  Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results).
• Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/One Drive permissions, Teams, Group Policy Objects, Aternity etc.
• Observability and Monitoring:
  Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector.

• 5‑8+ years in Microsoft 365 support at enterprise scale.
• Strong skills in Microsoft Copilot, SharePoint/One Drive permissions, Entra , Conditional Access.
• Experience working within regulated environments and producing audit‑ready artifacts.

• Exposure to large scale Copilot deployments (free/M365) in the financial sector.
• Proficiency with Power Shell and Graph API for troubleshooting and reporting.
• Provide CoPilot knowledge sharing sessions to fellow M365 Application owners.

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.