Service Information Delivery Officer

Service Information Delivery Officer

Final date to receive applications: 11 January 2026

Department: Public Transport Operations

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Reporting To: Customer Information Delivery Manager

Compensation: £32,053 - £34,950 / year

• Hours: 37 hours per week
• Contract: Permanent
• Salary: £32,053 - £34,950
• Location: Sheffield (This is a hybrid role with a minimum of 3 days per week in the office)

We’re looking for a Service Information Officer to join our team and play a key role in delivering accurate, timely, and engaging customer-facing service information across multiple channels. From printed materials and on‑street displays to digital platforms like our website and mobile app, you’ll ensure our customers have the information they need—when they need it.

This is a fantastic opportunity to combine creativity with precision, helping us improve customer satisfaction and support the strategic objectives of SYMCA.

Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal.

Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.

In this role, you’ll be at the heart of how we communicate with our customers. You’ll take ownership of producing and maintaining service information that is clear, accurate, and accessible—whether it’s a printed timetable, an eINK display, or a digital update on our app. Your work will directly impact customer experience and satisfaction, making public transport easier and more reliable for everyone.

Key responsibilities include:

• Produce and maintain customer information products across print, electronic, and digital channels, meeting operational deadlines and service changes.
• Conduct quality assurance checks on all published materials, ensuring accuracy and consistency in design and content.
• Collaborate with internal teams and external partners to coordinate production requests and updates for websites, apps, and printed materials.
• Use data analysis to drive targeted updates and improvements to customer-facing information.
• Develop new and improved products based on customer feedback and emerging technologies.
• Ensure GIS data accuracy for mapping outputs and service information delivery.

We’re seeking someone who combines technical know‑how with creative flair. You’ll need to be detail-oriented, able to manage multiple deadlines, and passionate about delivering high‑quality information that makes a real difference to customers. If you enjoy problem‑solving, working collaboratively, and using design tools to create clear and engaging content, this role is for you.

About you:

• HNC level qualification in Graphic Design or equivalent industry experience.
• Strong understanding of public transport timetables and map‑based information.
• Proficiency in Microsoft Office and professional design software (e.g., Illustrator, InDesign).
• Experience producing customer-facing literature and working in a service delivery environment.
• Ability to present complex information in a clear, attractive, and accessible format.
• Strong problem-solving skills and ability to work under pressure.

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of benefits include -

Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro‑rata for part time colleagues.

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal…