ICT Support Specialist

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Job Title:

IT Support Specialist

Location:

Sheffield

This position is ideal for someone with a passion for technology, strong communication skills, and a desire to grow within the IT field. You’ll gain hands‐on experience with a wide range of systems and tools and play a key role in supporting the day‑to‑day operations of the business. Whether you’re helping a new starter get set up or troubleshooting a network issue, your work will directly impact the productivity and satisfaction of your colleagues.

This is a hybrid role working two days from our Sheffield office and three days from home (subject to business needs).

• Act as first point of contact for all technical support queries within the organization.
• Balance multiple technical issues at any one time, prioritising effectively while maintaining high attention to detail and accuracy.
• Diagnose and resolve basic technical problems, escalating more complex issues to the appropriate teams.
• Maintain a high standard of customer service.

• GCSE Maths and English – 4 or above
• Level 3 National Diploma/NVQ or above in relevant field
• A/T Level or above in relevant field – C or above
• Completed apprenticeship in relevant field
• CompTIA or similar in relevant field
• ITIL Level Foundation or above
• Good understanding of IT systems, networking fundamentals, and troubleshooting techniques
• Experience with Windows OS, Microsoft Office 365, and common desktop applications
• Experience troubleshooting computer hardware including SSD, RAM and screen repair/replacement
• Ability to work under pressure and manage multiple tasks effectively
• 2 or more years of experience in an IT support role
• Self‑motivated with the ability to think creatively
• Strong customer service and willingness to go the extra mile
• Attention to detail and resilience – juggle multiple technical issues at any one time, prioritise effectively and maintain the highest attention to detail and accuracy
• A strong desire to be accountable and to exceed expectations
• Personal growth and learning mindset
• Articulate with strong communication skills (oral and written)
• Desire to seek out and test new ways of working and the courage to challenge the norm
• Energetic, highly self‑motivated with an enquiring approach, passion for excellence, continuous improvement and innovation in pursuit of business growth and success
• Strong problem‑solving skills with the ability to identify issues and apply logical thinking to resolve them

• £26,000.00 – £30,000.00 per annum, dependent on experience
• Hybrid working (two days in office per week)
• Health Cash Plan and Surgery Choices
• Westfield Rewards
• Matched pension with Royal London
• Corporate bonus scheme
• Free use of onsite gym
• 25 days annual leave plus 1 in lieu of Christmas period
• Cycle to work scheme
• Electric car scheme

If you think you fit the bill, we would love to hear from you!

We welcome global talent; however, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer. We value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.