Desktop Support Analyst

Desktop Support Analyst

Final date to receive applications: 4 January 2026

Department: Digital & Technology Services

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Compensation: £34,814 - £37,535 / year

• Hours: 37 hours
• Contract: Permanent
• Salary: Grade 7 £ 34,814 - £37,535 (Pay award pending)
• Location: Sheffield (on-site)

If you want a hands‑on role working across modern workplace technologies, this Desktop Support Analyst position may suit you. You’ll support a varied estate of devices, workplace systems, and enterprise tools across SYMCA, working directly with colleagues and carrying out practical technical work every day.

We encourage applications from candidates from all backgrounds. If your route into IT has been non‑traditional, or you’ve faced barriers entering the sector, we’re interested in your experience and potential.

You’ll work in a team that values clear communication, practical problem solving, and technical curiosity. You’ll see the impact of your work every day, and you’ll get opportunities to broaden your technical skills across workplace tech, devices, and enterprise tools.

Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal.

Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.

You’ll handle a wide range of technical tasks, including:

• Diagnosing and resolving hardware faults, OS issues, application errors, and connectivity problems
• Supporting Windows 11, Microsoft 365, MFA, endpoint tools, and corporate security controls
• Imaging, configuring, and preparing devices for onboarding and rebuilds
• Investigating more complex issues before escalating to Technical Services
• Documenting workarounds and fixes for our self‑help library
• Suggesting service improvements when patterns or recurring faults appear
• Delivering IT inductions and giving new colleagues a confident start
• Logging warranty and repair cases with our provider when defects reoccur
• Supporting technical work during rollouts, updates, and planned changes

This is an on‑site role as most work is hands‑on and colleague‑facing.

You’ll need solid technical grounding and confidence working through problems logically. You should be comfortable with:

• Windows 10/11 builds, profiles, and common failure points
• M365 admin concepts (policy impact, Teams/device behaviour, auth issues)
• Hardware diagnostics and rebuilds
• Basic networking (Wi‑Fi auth issues, VPN, DNS basics)
• Working with ITSM processes and using a ticketing system to track work
• Communicating technical steps clearly to non‑technical users
• Prioritising your own workload and managing interruptions
• Working with suppliers when a hardware or warranty fix is needed

Experience with resolving issues that go beyond basic troubleshooting would be an advantage.

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some of benefits include - Holiday Entitlement – From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro‑rata for part‑time colleagues.

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave.

Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.

Flexible Hours Scheme – Most roles within SYMCA…