M365 Copilot Subject Matter Expert
Job in
Sheffield, South Yorkshire, S5, England, UK
Listed on 2025-12-31
Listing for:
Adroit People
Full Time
position Listed on 2025-12-31
Job specializations:
-
IT/Tech
Cloud Computing, Technical Support, IT Support, Systems Engineer
Job Description & How to Apply Below
Greetings
We are Hiring M365 Copilot SME (3x Vacancies)
Sheffield, UK
6 Months
Inside IR35
M365 Copilot SME (3x Vacancies)Provide 3 rd / 4 th Line Operational Support for M365 Copilot across HSBCs tenant. Providing incident response via complex troubleshooting, policy / configuration changes and mass deployments throughout the organisation.
Key Responsibilities- Incident & Problem Management
- Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results).
- Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint / One Drive permissions, Teams, Group Policy Objects, Aternity etc
- Observability and Monitoring
- Advanced understanding of monitoring and observability tools such as Thousand Eyes and Downdetector
- 58+ years in Microsoft 365 support at enterprise scale.
Strong skills in Microsoft Copilo...
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