ServiceNow Engineers

Responsibilities

The Service Now Engineers (L2) are responsible for providing day-to-day support to users, diagnosing and resolving advanced technical issues related to software, hardware, and network systems, and providing a ‘’white glove’’ support service to VIPs (CEOs, Directors, etc). Their expertise in working with other IT engineers, escalating where appropriate, and coordinating to resolve incidents quickly and efficiently is vital.

Experience working with Service Now within an ITIL environment, and supporting users within the O365 stack, will be essential to ensure that IT services run efficiently and effectively, minimizing downtime and enhancing user satisfaction.

This position involves handling more complex technical issues that are escalated from Level 1 support, requiring a deeper understanding of IT systems and problem-solving skills. The L2 engineer is the final level before a case gets escalated to the L3 team.