First Line Service Desk Engineer

Information Systems Service Desk Agent - Hybrid (3x week in the office) - £26,225Overview:We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.Role Responsibilities:

• Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis
• Log, monitor and escalate incidents through our Service Desk ticketing system
• Keep users informed with timely updates on ongoing issues
• Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange
• Support IS projects and help identify improvements to processes
• Produce clear, consistent documentation and contribute to our growing Knowledge Base
• Provide occasional on-site support across locations

Essential Experience & Skills:

• Experience working in an IT Service Desk environment
• Strong troubleshooting skills across desktop, mobile and networking technologies
• Ability to prioritise workload under pressure
• Clear, user-friendly communication skills

Desirable Skills & Experience:

• Level 2 or Level 3 ICT qualifications, or equivalents
• CompTIA A+
• Experience with Exchange and M365 administration
• Experience supporting MDM, device security and encryption
• Knowledge of cyber security threats, MFA and best-practice countermeasures

Package:

• £26,225
• Full Corporate Benefits
• Sheffield (3x week in the office)