Administration Manager

Administration Manager

Location: Sheffield
Type: Full-time, Office-based

Are you an experienced manager with a passion for leading teams and improving processes?

Engage is a technology-driven field services provider, part of Marston Holdings Limited.

We are looking for an experienced and proactive Administration Manager to join our team in Sheffield.

This is a pivotal role where you’ll be responsible for overseeing the day-to-day operations of the administration team, ensuring smooth processes, efficient performance, and exceptional service delivery. You will work closely with our Senior Leadership Team (SLT) and external clients to ensure the business runs effectively and meets key performance indicators (KPIs). As a leader, you’ll drive team performance, coach and mentor your team, and contribute to continuous improvement across the business.

• Lead and manage the administration team, ensuring high performance and adherence to KPIs.
• Mentor your team, providing coaching and upskilling opportunities.
• Work closely with internal and external stakeholders to ensure all processes run smoothly.
• Identify opportunities to improve procedures and drive efficiency.
• Provide regular reports on team performance and support the SLT with data analysis.
• Ensure client requirements are met, managing both internal and external client expectations.
• Handle people-related issues and ensure a safe, compliant work environment.

• Management qualifications (e.g., CIPD).
• Experience in planning, scheduling, or supply chain management.
• Proven people management skills, with experience leading and developing a team.
• Strong organisational skills and the ability to manage multiple tasks in a fast-paced environment.
• A goal-oriented, solution-focused mindset with a strong customer service approach.
• High attention to detail and excellent communication skills (both verbal and written).
• Experience in managing KPIs and performance metrics.
• Proactive approach to change and continuous improvement.
• Knowledge of HR policies, legislation, and processes.
• Proficient in Microsoft Office and ideally, experience with HR and scheduling software.
• Familiarity with health & safety regulations, compliance, and audits.

• 25 days holiday + Bank Holidays
• Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
• Healthcare Cash Plan.
• Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
• Pension Scheme
• Opportunity to develop and lead a team in a growing company.

Apply now to take the next step in your career with us!

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.