Regional Service Operations Manager - South

Regional Service Operations Manager - South

Can you bring your sales experience to our team at ASSA ABLOY? Join our team based in Sheffield, UK, and enjoy a collaborative culture that empowers you to build a career you can be proud of. This role is hybrid from the Sheffield office.

• Be the main point of contact for internal and external stakeholders within the business unit and responsible for an area of Field Operations within a region (South of the UK).
• Report to the Head of Service and manage all resources within the prescribed area to meet business targets and ensure customer satisfaction.
• Promote safety culture by conducting regular site inspections, leading toolbox talks, and coaching Engineers to ensure alignment with health and safety policies and legal requirements.
• Manage and develop service engineers by planning staffing needs, assigning workloads based on skills, conducting performance reviews, and fostering a stable, high-performing team aligned with company values and KPIs.
• Drive operational excellence by collaborating with the Head of Service, monitoring KPIs (e.g. PPM, utilization, billability), handling customer claims, and maximizing revenue through proactive service initiatives.
• Lead and empower the team by holding regular meetings, reviewing performance and salaries, supporting recruitment and training, and cultivating a collaborative, customer-focused culture.
• Track and analyze performance by defining KPIs, using data-driven insights to guide decisions, preparing reports, and working closely with leadership to align invoicing, service levels, and team development with business goals.

• Excellent technical knowledge, strong mentoring abilities, and can communicate effectively across all levels of the organization.
• Outstanding written and verbal communication skills, adaptable to various environments and audiences.
• The ability to prioritize key objectives, is well-organized, and brings previous experience from a field service position.
• The ability to demonstrate value-based leadership, contribute to team goals, and foster a high-performing, collaborative culture.
• The ability to be self-driven, results-oriented, open to challenge, and capable of envisioning and adapting to change.

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.

We review applications regularly, so don't wait. We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at

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We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.