Information Governance and Corporate Complaints Manager

Information Governance and Corporate Complaints Manager

Final date to receive applications: 16 January 2026

Department: Governance & Legal

Employment Type: Permanent - Full Time

Location: Sheffield Head Office

Reporting To: Head of Governance

Compensation: £51,357 - £54,495 / year

• Hours: 37 hours
• Contract: Permanent
• Salary: Grade 11 £ 51,357 - £54,495
• Location: Sheffield
  (This is a hybrid role with a minimum of 3 days per week in the office)

Are you passionate about transparency, accountability, and driving service excellence? Do you thrive in complex, high-profile environments where your expertise can make a real difference?

If so, we have an exciting opportunity for you to join our team as Information Governance and Corporate Complaints Manager
.

Applications must be accompanied by a cover letter to detail how you meet the essential criteria for the role (please see role profile attached). Please note, all applications should be made directly via our careers portal.

Interviews are planned to take place on 30th January 2026.

Please note South Yorkshire Mayoral Combined Authority does not hold a sponsorship licence and cannot provide Skilled Worker sponsorship for any roles advertised.

This is a pivotal leadership role within our Legal and Governance team. You’ll provide operational leadership for our Information Governance and Corporate Complaints functions, ensuring compliance with statutory obligations and embedding a culture of trust and continuous improvement. Your work will safeguard information, manage organisational risk, and use insights from complaints to shape better services for citizens.

What You'll Do

• Lead and develop a high‑performing team delivering information governance and complaints services.
• Oversee compliance with GDPR, FOI, EIR, and related legislation, acting as Deputy Data Protection Officer.
• Manage complex and escalated complaints, ensuring fair and evidence‑based resolutions.
• Collaborate across the organisation to ensure the customer voice informs service design.
• Represent the organisation at statutory committees and liaise with regulators, including the ICO.
• Drive continuous improvement through robust performance monitoring and actionable insights.

• Degree‑level education or equivalent professional experience.
• Professional qualification or advanced training in information governance (e.g., GDPR Practitioner, FOI Practitioner).
• Extensive experience leading information governance in a politically complex environment.
• Strong understanding of statutory frameworks and complaints handling processes.
• Exceptional analytical, communication, and leadership skills.
• Ability to manage multiple priorities and deliver pragmatic outcomes under pressure.

For further information, please see the criteria listed within the attached role profile.

All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well‑placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success.

In addition to the above, some benefits include:

Holiday Entitlement – From 28 to 36 days annual leave (depending on length of service) plus bank holidays. Pro‑rata for part time colleagues.

Annual Leave Purchase Scheme – The ability to purchase up to a further 15 days per year in addition to your normal annual leave

Hybrid working – Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts.

Flexible Hours Scheme – Most roles within SYMCA work under the Flexi‑Scheme which allows office‑based employees’ flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time‑off in…