Community Housing Manager

You will be our presence in the neighbourhoods you manage, spending the majority of your time working in our communities, providing an effective and efficient tenancy and estate management service to our customers. With support from the Community Safety Team you will ensure that customers meet their contractual obligations and that neighbourhoods are as safe, clean and attractive as possible. An important aspect of your role will be carrying out tenancy reviews and property inspections, working with your team to create neighbourhood and continuous improvement plans that ensure estate standards are upheld, and budgets adhered to within a customer‑focused framework.

Reporting into the Area Manager, you will work as part of an established team to manage our neighbourhoods.

• Ensure customers meet their contractual obligations.
• Carry out tenancy reviews and property inspections.
• Work with your team to create neighbourhood and continuous improvement plans.
• Uphold estate standards and adhere to budgets.
• Provide excellent customer service in the communities.

• Social housing experience, specifically tenancy management.
• Excellent communication skills and polite, courteous manner.
• Must have a driving licence and own vehicle.
• Experience working within a similar tenancy and estates management role.
• Up‑to‑date knowledge of housing and tenancy legislation and procedures.
• Tenacity, resilience, and attention to detail.
• Commercial approach and initiative.
• Positive motivator with ability to support and autonomously deliver service.
• A basic DBS check is mandatory.

• Competitive salary, with a salary review yearly.
• Pension with matched contributions up to 7%.
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave.
• Cashback plan for healthcare costs – up to £500 saving per year.
• Bonus scheme for all colleagues at 2%.
• Training and development.
• Extra perks including huge discounts and offers from shops, cinemas and much more.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, let us know. If you are a recruitment agency we operate a PSL and do not take cold calls.

Safeguarding: safeguarding is everyone's responsibility and we are committed to creating safe communities for our customers and colleagues. We follow robust safeguarding policies and procedures, and all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability.