Assistant Store Manager

The Company

The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group’s production companies also supply movements and components to third-party watchmakers.

The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.

The Swatch Group has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH.

The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries.

Are you an enthusiastic and experienced retail professional with a passion for fashion and innovative timepieces? Swatch, a global leader in the watch industry, and we are seeking a dedicated Concession Manager to support our team and help drive success.

Train, supervise, develop and motivate employees to achieve the goals of the store

Deliver high customer service through team

Monitor employees performance. Provide coaching, feedback and ensure completion of performance management

Complete full and thorough probation reviews, quarterly reviews and annual reviews

Complete all recruitment for your store team, while liaising with your HR Business Partner

Implement thorough induction programs for all new employees

Raise any training needs to the Retail Trainer and HR Business Partner for yourself and your team, to ensure full support can be offered

Ensure service standards and behaviors are in line with training and Swatch guidelines at all times

Minimise shrinkage by careful monitoring of all monies, attentive action on shop floor, team selection and development, accurate and timely record keeping secure merchandising and material handling and accident prevention

Control shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures

Management of all key and access security

Maintain / build a general awareness of products and security hot spots.

Maintain correct processing of all deliveries

Carry out stock checks and audits in line with Company policies and procedures

Ensure the till is reconciled on a daily basis

All transactions to be handled in a responsible and secure way

Till functions, cashing up, payments and general duties

Dealing with, and handling of, cash, credits cards and international currency

Accurate reporting of all administration and stock control

Provide all reports, as requested from Swatch Management, within the deadlines as communicated

Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary

Ensure good knowledge of all functions of watches and other products

Contribute to the store reaching its monthly, quarterly and annual sales targets

Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store

Ensure the store is kept clean and presentable at all times

Responsible for all store Health and Safety, including implementing and following policies and ongoing review of practices

Good Visual Merchandising standards

Attend briefing sessions as directed by your line manager

Be familiar with international customer’s customs and culture

Attend the…