Welfare Adviser

Responsibilities

Provide a full welfare benefits casework service for people affected by ME, fibromyalgia and long Covid, including disability benefits and other sources of financial support, such as grants. This will cover benefits check, first claims, mandatory reconsiderations and appeals; supporting clients to understand their options and making informed choices.

Act for the client where necessary; drafting letters, obtaining medical evidence and researching case law as appropriate.

Maintain detailed case records for the purpose of continuity of casework, and information retrieval, using the IT software provided.

Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available. (DWP, NHS, local authorities, other charities)

Form effective working relationships with outreach agencies and other relevant stakeholders to ensure that good service is being provided and awareness of the illnesses is raised.

Refer clients to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service, including debt and employment.

Support the promotion and marketing of the advice services of Sheffield ME & Fibromyalgia Group

Collect feedback from members for service improvement and for our funders

Contribute to team meetings, reflective practice sessions and work with colleagues to ensure members access support from across our offering (befriending, activities, support groups)

Any other duties within the scope of the post as deemed appropriate.

Sheffield

Contract

15 - 20 per week - flexible working days available

28 days annual leave plus statutory days (FTE) Flexible hours Hybrid working

You will be well supported as part of a hybrid team based in modern offices just off Division Street. We offer a competitive salary and 5% employer pension contribution. Training will be provided, assessed against the needs of the successful applicant.

12-01-2026

To apply for this role please provide:

• A personal statement (max 2 sides of A4) that demonstrates how you meet the experience requirements set out in the Person Specification.
• An up to date, detailed CV including all relevant employment history and expertise.
• A completed Equality Monitoring form (found online)