Customer Service Assistant

Customer Service Executive

Location:

Shefford

Salary: £13.36 per hour (£28,000)

Hours:

Monday to Friday 8 AM - 5 PM

Are you a face‑to‑face customer‑focused individual with a passion for providing exceptional service? We are seeking a dedicated Customer Service Executive to join our client’s team in Shefford. In this role, you will be the vital link between the business and customers, ensuring their needs are met efficiently and effectively. If you have trade counter experience that would be a benefit.

Immediate start – Temp to Perm Contract.

• Handle customer telephone enquiries and process sales orders with accuracy.
• Assist in resolving customer issues, documenting concerns, and escalating serious matters to the Branch Manager.
• Provide product and technical information, as well as guidance on warranty processes.
• Liaise with the operations team to ensure timely fulfilment of customer sales orders.
• Offer support on product returns, invoice queries, and future requirements.
• Manage trade customer collections and retail customer sales at the trade counter.
• Collaborate with the field sales team on quotations, pricing queries, dispatch, and fulfilment of sales orders.
• Process return orders and raise credit requests through the approval process.
• Organise collections of sales orders for processing by freight forwarders.
• Record supplier and customer non‑conformances, escalating through the quality assurance process.
• Maintain daily contact with customers to facilitate scheduling of sales orders.
• Identify and escalation low spending trends to the relevant field sales manager for investigation.
• Manage document control to support proof of delivery.
• Oversee sales back‑order management, including weekly reporting and customer liaison.
• Support quarterly physical stock inventory controls through counting and re‑check processes.
• Allocate invoices to customers and provide daily reporting for credit control.
• Attend and actively contribute to weekly team briefings.
• Address and escalation concerns to the manager as they arise.

• A supportive work environment where your contributions are valued.
• Opportunities for professional development and career growth.
• A competitive hourly rate and a consistent Monday to Friday schedule.
• 25 days per year.

CALL The Bedford Team today – Apply online only.