Accounting Support Specialist
Job in
Sherbrooke, Province de Québec, Canada
Listing for:
MNP
Full Time
position
Listed on 2025-12-31
Job specializations:
Job Description & How to Apply Below
Job Details
Description
This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Make an impact to our client focused teams as an Accounting Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Responsibilities
Familiarity with software enhancement cycles and business continuity planningExposure to enterprise architecture and application rationalization strategiesAid internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in house custom templates for financial statementsAssess requests and determine root cause of issuesUnderstand functionality from a user perspective of accounting products used for preparation of files and client deliverablesDevelop an understanding of all components of MNP’s customized templatesIdentify and troubleshoot application problems leveraging your accounting and technology knowledge and communicate those to the development teamEscalate enquires in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarificationContact third party vendors when appropriate to request more assistance or report issues with functionalityDocument resolutions and workarounds in the knowledge baseBuild trust with internal users by regularly demonstrating a high level of expertise and professionalismDevelop a thorough understanding of MNP’s services, businesses, and industryContribute to the development of new ideas and approaches to improve work processesSkills and Experience
Post secondary education in accounting or at least 2 years of experience in a full cycle accounting roleExperience using accounting softwareComfortable working with help desk tools to track and manage support requests, and able to prioritize tasks based on urgency and follow-throughDemonstrates strong attention to detail and follows through on tasks with care and accuracy, ensuring timely and thoughtful supportCommunicates clearly and professionally with internal teams, showing empathy and a commitment to resolving issues effectivelyAdapts to changing priorities, takes ownership of responsibilities, and actively contributes to team learning and improvementExperience with business applications in accounting or assurance domains is an assetWritten and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English
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