Customer Service Representative

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Bilingual Customer Service Representative - Assistance Services 22.05$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Bilingual Customer Service Representative, you’ll be providing assistance to people from around the world during travel-related medical and non-medical emergencies, making a difference in their lives.

• Act as a resource person for the patient, family members, and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record interactions and transactions in the claims system and ensure a high level of customer service.

• College diploma or equivalent
• Experience in customer service, telecommunications, and/or claims assistance
• Bilingual in English and French (verbal and written); additional languages are a plus
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and professionalism
• Good computer skills (Microsoft Office, internet, etc.)

• Three weeks of vacation
• Extensive benefits including health (100%), dental, life, and travel insurance, plus a retirement plan
• Flexible and supportive work environment with amenities like a private medical clinic, on-call doctors, an on-site Bistro, and more
• Wellness programs including an on-site gym, fitness classes, discounts at local businesses, and health and wellness seminars
• Opportunities for advancement, professional development, and educational assistance

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Insurance

This job is currently active and accepting applications.