Community Support and Guidance Advisor

Overview

Do you want to make a real difference in your community? As a Community Support & Guidance Volunteer, you’ll be there when local people need a helping hand - listening, guiding, and helping them find the right support so they can take back control of their lives.

No two days will be the same! As part of our Information, Advice & Guidance service, you might:

• Talk with clients in person or over the phone to understand their needs.
• Use our information systems to find the best support and solutions.
• Explain options clearly so clients can make informed decisions.
• Help with forms, benefit claims, and assessments.
• Keep accurate records of the support provided.
• Identify common issues to feed into our research and campaigning work.

• Friendly, approachable, and non-judgemental.
• A good listener who can gather information with patience and empathy.
• Confident with reading, writing, and basic maths
• Comfortable using IT for online research, case recording, and virtual learning.
• Aligned with our values on equality, diversity, and inclusion.

We ask for a commitment of 7–14 hours per week for around 18 months, but we’ll work with you to find a schedule that fits.

We will invest in your development with training, mentoring, and real-life experience to build your confidence, skills, and future opportunities.

Travel expenses will be reimbursed for agreed trips to your local office or training sessions.

• Online training modules, virtual workshops, and video calls.
• Hands on experience through shadowing and practice in the office.
• Ongoing guidance and mentoring from experienced team members

We will invest in your development with training, mentoring, and real-life experience to build your confidence, skills, and future opportunities.

Travel expenses will be reimbursed for agreed trips to your local office or training sessions.

• Satisfaction from making a positive difference in people’s lives.
• Skills in communication, problem-solving, and advice-giving.
• Experience that can support future career or personal development.
• Being part of a supportive and friendly volunteer team.

Hours:

7-14 hours Type:
Advice & Guidance, Campaigning/Lobbying, Crisis Support