Maritime Operations Officer

Job Specification

Maritime Operations Officer (MOO)

At Carbon
60, people are at the core of what we do. We have initiatives in place to support you every step of the way. From employee assistance programmes to gym access on‑site. We go the extra mile to ensure you feel your best at work with a manageable work‑life balance.

The UKMTO are looking for passionate, enthusiastic individuals to join the team who always strive to be 'On the Front Foot', looking for opportunities and creating the conditions for our success. Our Mission is to support maritime safety and security in the Gulf, Indian Ocean and Gulf of Guinea.

Maritime Operation Officers provide 24/7/365 operational coverage, serving as the primary contact for merchant vessels in regions like the Red Sea, Indian Ocean, and Gulf of Guinea. Your role supports maritime security and global trade through seamless communication and data management, handling critical information, maintaining real‑time vessel tracking in the Voluntary Reporting Area (VRA), and responding to emergencies with strong situational awareness and decision‑making.

Effective communication, sensitivity, adaptability with international stakeholders, and the use of advanced maritime reporting systems, adhering to military and civilian protocols, are essential for ensuring safety and security.

As a MOO, you will be the primary contact for merchant vessels, manage maritime data, handle emergencies, record incidents, and communicate effectively with various stakeholders.

• Collect, input, update, clean and maintain data from various sources in systems/databases.
• Perform regular data inspections, ensuring accuracy, completeness, and proper format.
• Collate and maintain maritime data to develop the 'White Shipping' picture.

• Act as the initial contact for merchant vessels in designated transit areas.
• Handle emergency calls and liaise with vessels and maritime authorities.
• Maintain communication with customers, monitor chat and communication channels.
• Communicate effectively with external agencies and internal stakeholders, disseminating critical information and escalating issues as necessary.
• Liaise with United Kingdom Maritime Component Command (UKMCC), partner agencies, and outside authorities to ensure data and information meet requirements.

• Ensure all equipment is correctly configured and monitor UKMTO Information Systems (IS) performance.
• Troubleshoot issues related to data management tools or Information Systems (IS).
• Report any equipment degradation to the UKMTO SMOO.
• Ensure data is stored securely and access is restricted to authorised personnel.
• Follow organisational policies on data privacy and confidentiality.

• A proactive attitude and inquisitive nature, with a record of accomplishment of problem‑solving and meeting targets.
• Effective communication and interpersonal skills.
• An ability to follow laid down procedures and work calmly under pressure.
• Level 2 Maths and English, or equivalent.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks simultaneously, prioritising urgent matters.
• The ability to obtain and maintain a UK National Security Vetting, Security Check (SC) status.

• Level 3 Data Technician Apprenticeship or proven experience and skills at an equivalent level (evidenced through a training provider skill scan).
• Strong analytical and problem‑solving skills.
• Strong organisational skills and multitasking ability.
• Good verbal and written communication skills; experience with military or civilian communication systems and protocols; cultural awareness and sensitivity in communication with foreign vessels and agencies.
• Capable of adjusting to changing scenarios and unexpected developments.
• Strong situational assessment skills in dynamic maritime environments; knowledge of maritime reporting procedures and systems like AIS.
• High accuracy in logging and maintaining information for effective communication and record‑keeping.
• Understanding of data security and privacy protocols.

• The MOO will work in a 24/7 operations…