Shrewsbury Watch Coordinator

1st Floor, 11A , Fish St, Shrewsbury, SY1 1UR

Shrewsbury BID is seeking a proactive and organised Shrewsbury Watch Coordinator to support and strengthen town-centre business safety networks, including Pubwatch, Shopwatch and the wider Safer Shrewsbury project stream.

This role supports the delivery of the Safer Shrewsbury project stream by building engagement with local businesses, supporting safety initiatives, administering key tools like DISC and the Shrewsbury Watch radio scheme, and contributing to partnership working across Team Shrewsbury (a group of engaged town centre partners working together to keep Shrewsbury safe and thriving).

In addition to core work on Shrewsbury Watch, the Coordinator will also assist with the Shrewsbury Town Ranger project and support Purple Flag activity, ensuring daytime and evening economy businesses feel confident, connected, and supported.

This is a people-focused role suited to someone who is collaborative, approachable, and comfortable working with local policing teams, hospitality venues, retail businesses and community partners.

This role also offers the opportunity to work as part of a small, friendly and supportive BID team that is committed to making a real difference to Shrewsbury’s town centre. The postholder will play a meaningful role in improving safety, strengthening business relationships and enhancing the experience of those who live, work and visit the town.

As a varied, outward-facing position, it provides excellent scope to develop transferable skills in partnership working, stakeholder engagement, community safety, project delivery and town-centre operations.

• 15-month fixed term contract beginning early February.
• 3 days per week (0.6 FTE).
• Working pattern is flexible, subject to agreement, for example:
  • 3 full days per week, or
  • shorter hours spread across 4-5 days.
• The role requires occasional evening work (approx 1 – 2 evenings per month) to support Pubwatch or partnership activity.

Based at Shrewsbury BID office with time spent engaging businesses throughout the town centre.

• Act as the primary contact for Shrewsbury Watch members, including Pubwatch and Shopwatch businesses.
• Build strong relationships with businesses across the daytime and night-time economies.
• Provide guidance on reporting crime/ASB and using Watch tools such as DISC and Shrewsbury Watch Radios.
• Support businesses in keeping staff, customers and premises safe.
• Organise, schedule and host Pubwatch meetings every other month, with the Pubwatch Chair.
• Support occasional Shopwatch/Shrewsbury Watch events, briefings, and training sessions.
• Prepare agendas, minutes and follow‑up actions to ensure meetings deliver practical outcomes.
• Maintain membership records and communication lists.

• Represent Shrewsbury BID at Team Shrewsbury meetings, contributing business intelligence and feedback.
• Work collaboratively with partners including but not limited to West Mercia Police, Shropshire Council, Shrewsbury Town Council, Street Pastors, Rangers and CCTV.
• Support shared problem‑solving around recurring issues in the town centre.
• Manage day‑to‑day administration of the DISC system, ensuring incidents, alerts and exclusions are logged accurately and promptly.
• Support members in using DISC effectively, offering guidance and basic troubleshooting.
• Ensure GDPR and data protection compliance in all aspects of information handling.

• Assist the Executive Director with delivery of the Town Ranger project, ensuring effective communication between Rangers and businesses.
• Contribute to Purple Flag data collation and evidence gathering as needed.

Support the coordination of safety-related campaigns and initiatives in the town centre.

• Strong communication and relationship‑building skills.
• Organised, reliable and comfortable coordinating multiple tasks.
• Confidence engaging with businesses, partners and the public.
• Willingness to learn about:
• Data protection and GDPR
• Licensing objectives
• Crime reporting processes
• Ability to work…