Mobile Field Support Engineer

Overview

This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Shrewsbury).

Clean & valid manual UK Driving License is essential.

Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.

Role requires frequent Weekend work on a Rota basis.

• Device and connectivity troubleshooting
• Device imaging and configuring
• Device swap outs and connectivity cabling, Wi-Fi
• Device installs, moves, decommissions.
• Device stock control and asset management
• Proactive maintenance, user familiarization and guidance.
• Cable management
• Smart hands and eyes
• Liaison with other support teams

• Previous experience in a similar role.
• Familiarity with Point of Sale devices.
• Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
• Knowledge of Windows operating system and associated technologies
• Knowledge of peripherals and their maintenance – printers, scanners.
• Be SLA focused and familiar with call management products.
• Familiarity with support procedures, scripts, and processes.
• Proven troubleshooting skills.
• Awareness of Payment Card Industry (PCI) compliance would be desirable.
• Valid UK Driver’s License - Vehicle supplied.

Good customer-focus & communication skills.

Availability to work away from Home if required.

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives

Still reading? We’d love to hear from you — apply today.

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