Claims Recovery Representative; Damage Recovery Unit

Claims Recovery Representative (Damage Recovery Unit) - Shrewsbury

Join the Enterprise Mobility family as a Claims Recovery Representative in the Damage Recovery Unit, based in Shrewsbury. We are looking for motivated employees with a great work ethic to join our rapidly growing team supporting our UK rental operation.

Salary: £26,000.00 upwards, dependent on experience (based on a 40 hour working week).

Hours:

Full time (40 hrs);
Monday - Friday, 8:00am-5:00pm.

Location:

Flex-E-Rent House, Battlefield Enterprise Park, Knights Way, Shrewsbury SY1 3AB
.

• Reviewing damage claims and assigning collection strategies.
• Negotiating with individuals, insurance companies, corporate customers and credit card companies.
• Maintaining accounts of collections and incoming payments on claim files.
• Producing professional written communication including tasks such as writing, editing and proofreading correspondence and brief reports.
• Interpreting loss data in conjunction with debtor feedback in order to establish settlement needs and parameters.
• Interpreting loss data in conjunction with debtor feedback in order to establish if claim is valid and/or if the claim needs to be closed.
• Determining what claims must be worked in order to obtain payment.
• Interpreting recovery efforts to determine if a claim must be referred to a third party vendor for additional collection efforts.

• Recovery Assistant
• Recovery Representative
• Senior Recovery Representative
• Recovery Lead Representative (Team Leader)
• Recoveries Supervisor
• Recoveries Manager

We are looking for motivated employees with a great work ethic to join our team, who have the following skills:

• Demonstrated ability to make decisions.
• A competitive spirit and the drive to meet targets and deadlines.
• An ability to work independently and as part of a team.
• Excellent communication skills and attention to detail.
• Be understanding of the sensitivity of customers personal documentation and information.
• Proven negotiation skills.
• A knowledge of Microsoft Office products, Internet and telephone skills.

Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.

Seniority level:
Entry level.

Employment type:

Full-time.

Job function:
Finance and Sales.

Industries:
Travel Arrangements.