Administrator, Technical Support, Language​/Bilingual

We are looking for an enthusiastic and motivated individual to join the Chemisure team. This is a site based role located at our Shrewsbury office, providing essential support to the business and contributing to the smooth and efficient delivery of our operations.
Key Responsibilities

• New Account Set-Up:
  Support the Sales team by assisting with the completion and processing of new customer account setups.
• Order Processing:
  Accurately process manual orders through the customer portal, ensuring timely and correct entry of all details.
• Customer & Internal Liaison:
  Act as a communication link between customers and internal departments to resolve queries and provide updates promptly.
• Stock Control: participating in monthly stock takes and maintaining accurate stock records.
• Product Portfolio Management:
  Create, maintain, and regularly update portfolios of available products and services.
• Social Media
  
  Collaboration:
  
  Work closely with the Social Media team to maximise opportunities for brand awareness and promotional activity.
• Reporting:
  Prepare and complete monthly reports for both internal and external customers.
• Monitor and ensure compliance with delivery Service Level Agreements (SLAs), meeting both customer requirements and internal performance standards.
• KPI s:
  Ensure all key performance indicators are accurately maintained, regularly updated, and consistently met in alignment with departmental and business goals.
• Adhoc duties: providing support across other roles as needed to ensure smooth business assistance as and when required.

Skills Required

• Self-motivator, ability to work on own initiative
• Ability to communicate at all levels and at appropriate times
• Excellent & proven time management skills
• People management skills
• Innovative;
  Ability to create and introduce new working processes

Employment checks:

• Employment is subject to Identity and Right to Work checks.

Equal Opportunities:

• Assured Group Investments is an equal opportunities employer, committed to fostering a diverse and inclusive workplace.

Salary to be discussed at interview, depending on experience.

INDVAL