Administrator, Technical Support, Language​/Bilingual

We are looking for an enthusiastic and motivated individual to join the Chemisure team. This is a site based role located at our Shrewsbury office, providing essential support to the business and contributing to the smooth and efficient delivery of our operations.

Key Responsibilities

New Account Set-Up:
Support the Sales team by assisting with the completion and processing of new customer account setups.
Order Processing:
Accurately process manual orders through the customer portal, ensuring timely and correct entry of all details.
Customer & Internal Liaison:
Act as a communication link between customers and internal departments to resolve queries and provide updates promptly.
Stock Control: participating in monthly stock takes and maintaining accurate stock records.
Product Portfolio Management:
Create, maintain, and regularly update portfolios of available products and services.
Social Media

Collaboration:

Work closely with the Social Media team to maximise opportunities for brand awareness and promotional activity.
Reporting:
Prepare and complete monthly reports for both internal and external customers.
Monitor and ensure compliance with delivery Service Level Agreements (SLAs), meeting both customer requirements and internal performance standards.
KPI’s:
Ensure all key performance indicators are accurately maintained, regularly updated, and consistently met in alignment with departmental and business goals.
Adhoc duties: providing support across other roles as needed to ensure smooth business assistance as and when required.
Skills Required

Self-motivator, ability to work on own initiative
Ability to communicate at all levels and at appropriate times
Excellent & proven time management skills
People management skills
Innovative;
Ability to create and introduce new working processes
Employment checks:

Employment is subject to Identity and Right to Work checks.
Equal Opportunities:

Assured Group Investments is an equal opportunities employer, committed to fostering a diverse and inclusive workplace.
Salary to be discussed at interview, depending on experience.

INDVAL