Resource Manager

Croud, The Chancery, Abbey Lawn, Shrewsbury, SY2 5DE
, Shropshire, England, United Kingdom

Croud is a global, full service digital marketing agency with a unique business model that helps businesses drive sustainable growth in the new world of marketing. Croud was recently named a Sunday Times Best Place to Work for the second year in a row, and was named Performance Marketing Employer of the Year by PMW.

At Croud, we unlock potential by elevating our people, clients, and communities within a rapidly advancing and complex economy. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Our culture is strategically driven and inspired by a shared long-term vision. It is collaborative and connected, with a focus on continuous learning and mutual support.

We are energised by future thinking, driving innovation to achieve better outcomes. We are instinctively generous, actively including and empowering our people. Above all, we are purpose-driven, committed to positively impacting our people, the planet, and our global communities.

The Resource Manager will drive operational excellence across the EMEA agency, which is a team of nearly 300 people, made up of 5 core channels;
Strategy & Planning, Paid Media, Organic, Programmatic & Retail Media.

The primary objective is to ensure resource levels are appropriate as per the scope and that people are well utilised across all accounts. This role is responsible for developing and implementing strategies and systems that optimise resource management and effectively fulfil resource requests from Client and New Business leaders.

Alongside managing our in‑house resource you will draw on the Croudie Network, our pool of world class freelance specialists, injecting them into teams where best. You will work closely with Project Managers and Account Directors as well as Department Leaders, Managing Partners, Finance and the Croudie Network team to embed data‑driven decision‑making about resource.

This role will report into the Operations Director.

Key responsibilities include, but are not limited to:

Resource Management that balances People, Operations and Work

• Managing a central resourcing function of the agency that handles all resource requests and allocations, to enable us to resource fast and slow.
• Monitoring and protecting team wellbeing and improving happiness through training and support strategies to help team members monitor scope creep.
• Building systems that help us scale the agency’s commercial capabilities through use of Croudies and Freelancers
• Developing operational automations and integrations to run as effectively and efficiently as possible
• Managing billable time month on month to consistently achieve billable targets per role.

Allocation that Unlocked Potential:

• Developing systems (like a Skills Matrix) that enable strategic, commercial and people‑led resource management allocations
• Consciously working to allocate opportunities that unlock potential based on insights from People Leaders, Heads Of and Directors.
• Notifying all team members and key stakeholders when allocations are made, sharing the why.
• Collaborating with People Leaders at Strategy Director level for insights into team happiness and wellbeing, and taking relevant action to remedy.

Ownership of Systems Management and Scheduling:

• Overseeing systems management to ensure administration and management of Resourcing, ensuring data is accurate, managed efficiently and meeting best practices.
• Ensuring resources are set‑up promptly and accurately in the system.
• Delivering accurate scheduling in line with our resource management strategy that drives recovery.
• Working closely with Project Managers to ensure scheduling is up to date based on latest project plans, aiming to avoid moving time month on month.

Monitoring, Measurement & Reporting:

• Tracking and monitoring key time metrics (recovery, billable time, scheduled revenue) week on week and reporting to the Director of Operations.
• Gaining insights from time operations data to make meaningful…