Medical Interpreter-Japanese Speaker

MAIN JOB, SCOPE, OBJECTIVE:

The Medical Interpreter serves as an interpreter for the patients and team members and supports the operations of clinic. Convey medical information between speakers of Japanese and English languages according to the policies and procedures of clinic relating to patient confidentiality, informed consent, non – discrimination, code of ethics and standards of practice. In addition, supports the clinic operation as a receptionist and dispenser in providing accurate, efficient clerical and administrative duties, including dispensing duties according to clinic policies and procedures to ensure excellent and quality services to all clients.

• Help facilitate successful delivery of translation services to patients and physicians/nurse. Be responsible for communicating the physician’s diagnosis, treatment plan and advice with the patient during physical examination. Transmit information accurately and completely. Convey complex ideas simply so that the lay person can understand.
• Perform consecutive interpreting – begin after the speaker has completed a group of words or sentences, take notes while listening, and present the interpretation.
• Serve as a cultural and linguistic resource to both patients and the physicians or providers. Be aware of cultural sensitivity issues, and ensure patient–physician confidentiality. Maintain patient’s privacy when called upon to convey personal information.

• Manage the Clinic’s operation and administration.
  • Implement policies, procedures, and systems for the Clinic to enhance patient flow and customer satisfaction.
  • Excellent knowledge on scope of clinic services and procedures, billing procedures, insurances for diverse clients including cash paying and panel customers to ensure seamless transactions.
  • Proficient and able to troubleshoot issues in Clinic’s electronic medical record and medicine systems.
  • Monitor compliance and effectiveness of standards and work processes.
  • Ensure team members follow OMOTENASHI principles to achieve the Clinic’s customer service objectives.
  • Examine and resolve complaints received from team members, visitors, patients, and physicians.
  • Ensure and monitor all patient enquiries via e-mails and/or via LINE are responded to appropriately and in a timely manner.
  • Practice sound decision making by effective problem identification and conflict resolution skills.
  • Collect and review data, variances, incidences and issues regularly.
  • Report / feedback on operations and projects regularly to Management using HORENSO.
  • Assist to maintain and update Policy and Procedure Manual for Clinic’s operation.
  • Prepare duty roster every month and update accordingly.
  • Knowledge of legal issues in all aspects of operations and ensure compliance with regulatory agencies.
  • Maintain patient’s rights and confidentiality.
  • Be aware and report immediately to Management of any potential medical–legal issues.
  • Ensure adequate supplies and stationery, well maintained and functioning equipment to enhance smooth operations in the Clinic.
  • Knowledgeable and follow RINGHISO procedure to purchase items for the Clinic.
  • Oversee the maintenance of facilities, overall cleanliness and ambience of the Clinic.
• Lead team members to accomplish organization’s goals and objectives; inspire confidence and motivation; define expectations clearly while maintaining personal effectiveness under pressure.
  • Communicate goals and targets clearly to the team and set objectives.
  • Share feedback with team regularly.
  • Lead in team meetings.
  • Coach and mentor team members.
• Manage performance.
  • Ensure team members competencies are aligned with job scope to ensure safe, efficient and quality standards of care are delivered consistently in the Clinic.
  • Monitor team members attendance and performance.
  • Participate in interviewing new hires.
  • Orientate new team members to organizational philosophy, goals and vision and EMPLOYEE HANDBOOK. Ensure new team members acquire job competencies by providing a conducive learning environment.
  • Conduct team members performance evaluation annually. Maintain notes regarding performance every 6 months.
  • Counsel team members for poor performance…