Platform Operations Engineer

About The Platform Operations Engineer Role

The Platform Operations Engineer plays a critical role in maintaining and enhancing government agencies’ mission-critical on-premises and cloud infrastructure platforms. This position combines operational excellence with strategic modernisation initiatives, ensuring robust platform reliability while driving the adoption of industry best operational practices. Working within a collaborative environment, you will support infrastructure transformation while maintaining seamless service delivery for Sentosa IT systems.

• Infrastructure Management & Operations
  • Manage and optimise core infrastructure platforms, including compute, storage, virtualisation, and related systems across development, staging, and production environments.
  • Ensure consistent platform performance through proactive monitoring, capacity planning, and lifecycle management of virtualisation platforms and GCC 2.0 Azure environments.
• Operational Excellence & Automation
  • Implement and uphold platform standards while driving infrastructure automation initiatives to improve efficiency and reliability.
  • Champion modern operational practices, including configuration management, to streamline processes and reduce manual effort.
• Security & Compliance
  • Execute monthly server patching and update cycles across GCC 2.0 Azure and on-premises environments to maintain a strong security posture.
  • Implement and manage security controls such as access frameworks, system hardening, and continuous compliance monitoring.
• Incident Management & Support
  • Deliver expert L1/L2 technical support for platform-related incidents, ensuring timely problem diagnosis and resolution.
  • Collaborate with application and operations teams to maintain platform stability, optimise performance, and ensure scalability within defined SLAs.
• Modernisation & Innovation
  • Support containerisation efforts and manage hybrid cloud solutions for both modern and legacy workloads.
  • Contribute to infrastructure modernisation and innovation projects aligned with enterprise architecture and government technology strategies.
• Business Continuity & Documentation
  • Maintain comprehensive backup, disaster recovery, and high-availability solutions for critical infrastructure components.
  • Develop and update platform documentation, operational runbooks, and SOPs to ensure continuity, standardisation, and effective knowledge transfer.

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical discipline
• Minimum 3-5 years of experience in infrastructure operations, platform engineering, or related technical roles
• Proven track record in supporting large-scale infrastructure modernization initiatives within enterprise environments
• Cloud Platforms:
  Demonstrated experience with GCC 2.0 Azure services, hybrid cloud architectures, and cloud-native technologies
• Operating Systems:
  Advanced proficiency in Linux and Windows Server administration, including performance tuning and troubleshooting
• Containerisation:
  Practical knowledge of container technologies including Docker, Kubernetes, and container orchestration platforms
• Infrastructure as Code:
  Experience with automation tools and IaC practices using technologies such as Terraform, Ansible, or similar platforms
• Virtualisation:
  Understanding of Nutanix hyperconverged infrastructure concepts and virtualisation best practices
• Networking:
  Solid grasp of networking concepts, protocols, and technologies including TCP/IP, DNS, load balancing, and network security
• Scripting & Automation:
  Proficiency in scripting languages including Python, Power Shell, and Bash for automation and operational tasks
• Monitoring & Observability:
  Experience with monitoring platforms, logging systems, and observability tools for proactive infrastructure management
• Understanding of Government IM8 compliances requirement and/or best industry practices
• Demonstrated experience in maintaining high-availability systems and managing critical infrastructure platforms

• Industry certifications in cloud platforms (Azure, AWS), virtualization technologies, or infrastructure management
• Experience with Dev Ops practices and CI/CD pipeline implementation
• Knowledge of ITIL framework and service management practices
• Previous experience in government or regulated industry environments
• Understanding of cybersecurity frameworks and compliance requirements

• Responsible, dependable, and able to commit to standby duties
• Calm under pressure, with good problem-solving and escalation judgment
• Detail-oriented with strong documentation discipline
• Team player with eagerness to learn

• Mid-Senior level

• Full-time

• Engineering and Information Technology

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