IT Operations Manager; Data Center

Regional Talent Acquisition I Data Center I Alibaba Cloud

Alibaba Cloud is looking for a Data Center IT Operations Manager to join our team at our Singapore location. The ideal candidate will possess experience in IT Operations Management within a Data Center environment.

• Manage Alibaba Data Center IT operations, involved in Data Center build-outs and scaling.
• Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department;
• Responsible for responding to and handling Ali IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
• Responsible for establishing efficient cooperative relations with government departments and completing the compliance operation requirements assigned by government departments;
• Undertake on-site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
• Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team;
• Technical leader managing team and consultants to implement the data center operations in normal and emergency situations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Coordinate external vendors, ensure the resource’s supply and delivery, match business’s growth.
• Provide instructions to vendors, installation contractors and validate quality of vendor works on site.
• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA’s.
• Respond on an as-needed basis to emergencies in regional Alibaba DCs, including traveling to site and to provide on-site support.

• Bachelor's degree in Computer science, Engineering or relevant majors.
• Min 5 years of working experience in large global data center IT site operations.
• Functional knowledge of Data Center mechanical, electrical, and controls systems.
• Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.
• Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
• Ability to travel domestically and internationally as needed (25% to 50%+ at times).
• Bilingual in Chinese is a must as the role needs to coordinate with the HQ in China

Mid-Senior level

Full-time

Engineering and Information Technology

IT System Custom Software Development