L2 Security Engineer; AMK

L2 Security Engineer is responsible to:

• Analyse problems, perform troubleshooting, and track problems through resolution
• Responsible for monitoring activities, such as security and bandwidth usage
• When necessary, elevate problems to the appropriate stakeholders/principals
• Ensure generation and management of support tickets according to SLA requirements
• Schedule and run periodic maintenance for security infrastructure at the data centre
• Plan and manage change request and/or maintenance activities for security operations including firmware patches
• Ensure zero service level breaches and achieve 100% compliance with policy and procedure
• Perform change request, service request as assigned by team lead according to the SLA
• Off‑site standby after office hours

• Minimum 2 year of experience in security administration
• Relevant certification in IT security is highly preferable

• Experience in systems administration (Windows/Linux) would be a plus
• Able to handle demanding service response and recovery turnaround
• Provide daily support to meet stringent SLA requirements
• Meticulous and process‑oriented
• Good, hard‑working attitude with ability to work well under pressure
• Good communication skills in English (written, spoken)
• Good teamwork
• Good analytical skills with ability to work with others to resolve problems
• Good organization skills, with ability to properly document and track information
• ITIL certification will be an advantage
• Good knowledge of the following products will be advantageous:
  Beyond Trust, SEPM, RSA, Palo Alto, Checkpoint, Forti Gate and Safenet