Consultant, Client Services, Health Solutions

Consultant, Client Services, Health Solutions Singapore (6‑Months Contract)

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

This is a 6‑month contract role supporting day‑to‑day servicing of clients and interaction with insurers/underwriters. The role includes regulated activities, such as handling policy‑related queries, supporting placement and renewal processes, and ensuring compliance with applicable regulatory and company standards.

This role is subject to minimum regulatory requirements (BCP, PGI, CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS.

• Client Servicing
• Act as a day‑to‑day contact for designated clients on servicing matters.
• Respond to client queries on policies, coverage details, changes, renewals, and documentation, ensuring timely and accurate follow‑up.
• Support the preparation and delivery of client reviews, renewal discussions, and service meetings.
• Insurer / Market Interaction
• Liaise with insurers and other market partners to obtain quotations, negotiate terms (within delegated authority), and clarify underwriting requirements.
• Coordinate policy issuance, endorsements, cancellations, and renewals with insurers.
• Follow up with insurers on outstanding documentation, confirmations of cover, and service issues.
• Regulated Activities & Compliance
• Handle activities that fall underregulated client servicingin line with applicable laws, licensing conditions, and internal policies.
• Ensure all client interactions and documentation meetcompliance, audit, and record‑keeping standards.
• Escalate complex or advisory queries to licensed advisors / senior team members as required.
• Documentation & Administration
• Prepare and check policy schedules, endorsements, invoices, certificates, and other policy documents.
• Maintain complete and accurate client and policy records in internal systems.
• Support timely issuance and dispatch of documents to clients and insurers.
• Renewals & Changes
• Assist in coordinating renewal timelines, information gathering, and submissions to market.
• Track status of renewals, endorsements, and outstanding items, ensuring proactive follow‑up.
• Support analysis of client requirements and coverage options under the guidance of senior team members.
• Service & Process Improvement
• Monitor service delivery against agreed standards and elevate issues or delays.
• Provide input on process improvements to enhance efficiency and client experience.
• Collaborate closely with internal teams (claims, operations, finance) to resolve issues promptly.

• Bachelor’s degree (or equivalent experience) in business, finance, insurance, or related field.
• 3–5 years of experience in client servicing within insurance, brokerage, or financial services, including direct client and insurer interaction.
• Regulatory / licence requirements:
• Minimum regulatory requirements (BCP, PGI, CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS.
• Strong understanding of insurance / financial products and policy servicing processes.
• Excellent communication and stakeholder management skills, with a strong client‑service mindset.
• High level of accuracy and attention to detail when handling policy and client data.
• Ability to work independently within defined guidelines, and to
• escalate where necessary.
• Proficient in MS Office and relevant policy administration / CRM systems.
• Able to commit to a6‑month contract, with potential extension depending on performance and business needs.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self thermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as…