Sales Supervisor, HSR

Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations. Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships.

Key responsibilities include:

• Identify and handle client enquiries, concerns, and complaints
• Ensure store presentation is consistent with our brand image
• Supervise general housekeeping and cleaning duties including performing such duties, if necessary
• Coordinate with the team on the execution of sales plans and store events
• Manage and motivate staff to achieve sales targets established
• Ensure proper security measures are enforced
• Monitor and assist sales staff development by providing on-the-job training, product training, etc.
• Communicate timely with both internal and external parties
• Be a mentor to assistant sales supervisors and guide them where required
• Always maintain a high standard of personal grooming and professional conduct
• Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team

Requirements and capabilities:

• Passion in retail industry
• Tech savvy and good with IT/digital technology
• Fluent in English and other spoken, written languages a plus
• Must be a good team player, pleasant, service-oriented, and self-motivated
• Strong team building, interpersonal, and communication skills
• Hands-on computer knowledge of MS Office

Hermès is a French, family-owned, and independent company that has been a creator, artisan, and merchant of high-quality objects since 1837. The company employs nearly 25,185 collaborators worldwide and is committed to responsible management, transmitting exceptional know-how, and respecting humans and nature.

This is a full-time, mid-senior level position in Sales and Business Development within the Retail Luxury Goods and Jewelry industry.