E-Commerce & Retail Support Assistant

We’re looking for a motivated and versatile individual to join our growing team as an Operations & Customer Experience Assistant. This role offers a behind-the-scenes look into the heartbeat of a modern lifestyle brand. You’ll support the day-to-day operations that keep our e-commerce, logistics, and retail experiences running seamlessly.

We welcome fresh graduates and individuals who are eager to learn the inner workings of a lifestyle brand,

• Coordinate day-to-day logistics operations, liaising with shipping partners and managing delivery schedules.
• Support retail duty rostering to ensure optimal retail store coverage and efficiency.
• Handle customer and business inquiries promptly and professionally.
• Oversee order fulfilment, ensuring every parcel leaves on time and with care.
• Liaise closely with our warehouse and retail teams on stock movements and replenishments.
• Assist with inventory counts and tracking accuracy.
• Deliver warm, thoughtful customer service both online and in-store.
• Provide administrative support to the team such as: data entry, document organisation, coordination.
• Participate in brand events and special events as needed.
• Be flexible to assist in retail operations when required, supporting sales and customer engagement.

• Responsible, adaptable, and eager to learn.
• A strong communicator who enjoys helping others.
• Able to multitask and thrive in a fast-moving, hands-on environment.
• Comfortable working both independently and in a small team.
• Basic proficiency in Microsoft Excel, Word, and other office tools.
• Familiarity with e-commerce or retail operations is a bonus.
• Interest in fashion or lifestyle brands is a big plus!