IT Support Administrator

We are looking for an enthusiastic IT Support Administrator that can provide day-to-day support for 1st 2nd and 3rd line, this would include troubleshooting to resolve hardware, software, and application issues by use of a ticketing system, to enable our workforce of 750 employees across multiple sites to pick, store and distribute to our customers. You will also need to facilitate calls and engage at all levels to ensure operational consistency across all shifts.

In our IT team we must all be willing to support at all levels, focused to work on projects and keep up to date with the latest technologies. Working for a family run business we value people not headcount. Your ideas will be heard, your name is remembered and here your contribution truly matters. This role will involve some occasion weekend support or out of hours duties, where possible this will be scheduled in advance to support work – life balance.

• Employed direct by the Company.
• Full Time Permanent position after probation period.
• Immediate start.
• Company vehicle.
• Extra 1 day’s holiday per year after 5 years’ service, up to a maximum of 5 extra days.
• Very competitive pay rates.
• Contributory pension.
• Refer a Friend scheme of £500 (unlimited referrals)
• PAYE earnings meet all income criteria for mortgages and loans.
• Free onsite parking.

• A minimum three year’s experience in a similar position.
• Provide day-to-day support for 1st 2nd and 3rd line Service Desk tickets.
• Ensuring accurate and timely resolution of incidents and service requests, in line with SLA’s and KPIs.
• Diagnose and resolve hardware, software issues.
• Install, configure and maintaining desktop, Laptops and mobile devices.
• Document incidents and resolutions clearly and accurately.
• Windows Servers, Linux, Networking, DNS, DHCP, Active Directory, Microsoft Office 365, Entra, VMware, vSphere, Microsoft Intune, Conditional Access, SharePoint, Teams, Power BI, Autopilot, Exchange & Voip.
• Microsoft modern Workplace and Cloud Technologies.
• Demonstrate a strong understanding of IT Infrastructure, both on-premises and Cloud.
• Backup and Disaster Recovery.
• Out of hours support.
• Provide Holiday cover for the Group IT Manager.

• CCTV Setup and configuration.
• Paxton Setup and configuration.
• Manage and implement various IT Systems.
• Ensure that IT equipment is kept up to date, secure, and meets regulatory requirements.
• Support the Group IT Manager with IT projects as required.

• Attention to detail and commitment to quality and high standards.
• Excellent time management and planning abilities.
• Ability to work independently.
• Strong troubleshooting and root cause analysis abilities.
• Maintain accurate records of support activities.
• Able to drive to others site – car will be provided.