Service Desk Engineer

Job Description

Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.

Join a team where customer experience is everything. This role is your opportunity to make a real impact by providing first and second-level technical support that keeps businesses running smoothly. You’ll manage problems and requests across diverse technologies, ensuring compliance with company policies while driving continuous improvement in service quality. Every interaction is a chance to showcase Sota’s values and deliver excellence.

Deliver outstanding support across multiple platforms and technologies :

• Microsoft Desktop OS & Office Systems
• Microsoft Server OS & Virtualisation
• Active Directory Administration
• Networking : TCP / IP, DNS, DHCP, VPN
• Routers, Switches, Firewalls, Wireless
• Hardware :
  Printers, Desktops, Servers
• Mobile Devices
• Email, Antivirus & Backup solutions
• ...